General Troubleshooting Steps to Take Prior to Submitting a Warranty Claim

General Troubleshooting Steps to Take Prior to Submitting a Warranty Claim

Before submitting a warranty claim for your lighting fixture, please follow these general troubleshooting steps to ensure that the issue isn’t related to installation or other easily resolvable factors:

  1. Review Installation Instructions

    • Carefully read and follow all installation instructions provided with the fixture to ensure proper setup.

  2. Check Voltage Compatibility

    • Verify that the fixture is connected to the correct voltage. Use a multimeter to measure the voltage at the fixture's input to confirm it matches the fixture’s specifications.

  3. Inspect Wiring Connections

    • Double-check all wiring connections to ensure they are secure and correctly installed.

  4. Verify Dimmer or Switch Compatibility

    • Ensure that the switch or dimmer being used is compatible with the fixture, especially if using a 0-10V dimming fixture with a TRIAC dimmer.

  5. Check Circuit Breaker

    • If multiple fixtures are on the same circuit, ensure that the circuit breaker is not tripped or overloaded.

  6. Test with a Known Working Fixture

    • If one fixture isn’t working while others are, try swapping the non-working fixture with a working one to rule out power issues or other factors.

  7. Inspect for Physical Damage

    • Examine the fixture for any signs of physical damage that could affect its operation.

  8. Test Without Dimmer (If Applicable)

    • If using a dimmer, try bypassing it to see if the fixture works correctly with a standard switch.

By following these steps, you can often resolve common issues without needing to file a warranty claim. If the problem persists after completing these checks, submit a support ticket to start the warranty process.

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