If you need assistance with your order or have a question about a product, you can easily submit a support ticket through our help center. Follow these steps:

1. Visit the Support Ticket Page

   • Go to our support ticket page.

2. Fill Out Your Contact Information

   • Enter your Name, Email Address, and any other required contact information so we can reach you with updates on your ticket.

3. Provide a Title for Your Ticket
   

1. In the Subject field, enter a descriptive title that provides a quick summary of your issue.

4. Describe Your Issue
   

1. In the Description field, provide as much detail as possible about your issue or question. Include relevant order numbers, product names, and any steps you’ve already taken to resolve the issue.

5. Select the Classification
   

   • Choose the appropriate Classification from the dropdown menu. This helps us direct your ticket to the right department:
     • Product or Sales Question: Use this for questions about products before you've made a purchase.
       
     • Order Status: Select this if you have questions about your order status, tracking information, or other order-related issues.
       
     • Shipping Damage: Pick this option to report a damage claim upon receipt of your order.  Make sure to provide pictures.
     • Missing Item:  If you have double checked that all of the shipments have been delivered and you didn't receive part of your order, report it under this option.
       
     • Wrong Item Received:  If you believe the warehouse shipped the wrong item to you, pick this classification.  Provide a picture of the label on the box and your order details.
     • Wrong Item Ordered: Mistakes happen.  Let us know if you ordered the wrong part and we'll help you get it returned.
     • Return/Refund/Cancel Request: Select this option if you need to cancel or return your order.
     • Order Exception: We'll create an Order Exception ticket on your behalf if there's a problem processing your order.
     • Other: If your issue doesn’t fit into the other categories, select this option and provide a detailed description.

6. Attach Files (Optional)
   

1. If you have any relevant files, such as screenshots, photos, or documents, you can attach them to your ticket to help us better understand and resolve your issue.
   

7. Submit the Ticket

   • Once you’ve filled out all the necessary information, click Submit to send your ticket. You’ll receive a confirmation email with a ticket number for reference.

8. Follow Up

   • Our support team will review your ticket and get back to you as soon as possible. You can track the status of your ticket through the confirmation email or by logging into your account on our help center.