Understanding Order Status Messages
When you place an order on
QuickShipLights.com, you'll see various status messages that update you on the progress of your order. Here’s a guide to understanding what each status means:
Order Status | Meaning
|
Pending | The customer started the checkout process, but has not completed it. This is not an order yet.
|
Awaiting Payment | The order has been received along with payment details, but payment has not been captured or received yet. |
Confirmed | Our customer service team has confirmed the order with the customer over the phone to make sure you ordered what you expect and will be receiving what you ordered. |
Invoiced | Payment has been captured or received in preparation for the order being committed to the manufacturer. |
Committed | The order has been committed to our vendor and will be shipped shortly. |
Partially Shipped | Some of the items on your order have shipped. |
Completed
| All of the items on your order have shipped and the order is now considered complete. |
Partially Refunded | The order has some items that have been refunded back to the original payment method. |
Refunded | The entire order has been refunded back to the original payment method. |
Declined
| We are unable to accept this order. Our support team will be in contact with you.
|
Disputed | This order has been disputed by the customer or we have marked this order as fraudulent and will not be fulfilling the order. |
Cancelled
| The order has been fully cancelled. Any authorization on your credit card will become void within 24-48 hours.
|
Exception | There is an issue with the order and we're trying to get in contact with you to resolve it. You should have received an email from help@quickshiplights.com with more details. If we do not hear from you in a timely manner, your order may be cancelled.
|
What to Do If There’s a Problem
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