What to Do If You Feel You've Receive the Wrong Product

What to Do If You Feel You've Receive the Wrong Product

At QuickShipLights.com, we aim to ensure that your order is fulfilled accurately every time. However, if you believe you have received the wrong product, we’re here to help resolve the issue as quickly as possible. Here’s what you need to do if you suspect that your shipment is incorrect.

1. Double-Check the Product Details

Before taking further action, we recommend you carefully review the product you received and compare it to your order confirmation and product details. Sometimes, a product’s appearance can vary slightly from its online image due to updates in design or packaging. Ensure the part number matches the SKU on your order confirmation.

  • You can check the product description and specifications on the product’s category page or the product spec sheet to confirm if it matches your order. 

2. Take Photos of the Product

If you confirm that the product is incorrect, please take clear photos of:

  • The product you received.
  • The packaging, including any labels or barcodes.
  • The SKU or model number visible on the product.

These photos will help us assess the situation quickly and ensure we resolve the issue efficiently.

3. Contact Our Support Team

Once you have verified the discrepancy and collected photos, reach out to our support team. You can submit a support ticket by visiting our support ticket page or by using the live chat feature available on the bottom right corner of every page of the website.

Please include the following details:

  • Your order number.
  • Photos of the wrong product.
  • A description of the issue and why you believe the product is incorrect.

Our team will respond promptly to guide you through the next steps, which may include sending a return label for the incorrect item and shipping the correct product to you as soon as possible.

4. Next Steps

Once we’ve received the returned product, we’ll process your request. If you’re eligible for a replacement or refund, we’ll handle that quickly to minimize any inconvenience.

Thank you for your understanding and patience as we resolve the issue.


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