How to File a Freight Damage Claim

How to File a Freight Damage Claim

If your order from QuickShipLights.com arrives with shipping damage, follow these steps to file a claim:

  1. Inspect Upon Delivery

    • For LTL shipments, inspect the package upon delivery. If damage is visible, note it on the airway bill receipt before signing.

  2. Take Photos

    • Provide clear photos of the damage, including the items in the box and the damaged items themselves. This applies to both visible and hidden damage.

  3. File a Claim

    • Create a support ticket as soon as possible after delivery, attaching the photos and including details of the damage.

  4. Carrier Time Limits

    • Be aware that carriers have limited timeframes for filing damage claims. Prompt reporting is essential.

  5. Assistance and Resolution

    • Our team will assist you through the claims process, coordinating with the carrier to resolve the issue.

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